{"id":2219,"date":"2025-10-16T16:56:49","date_gmt":"2025-10-16T16:56:49","guid":{"rendered":"https:\/\/truematchs.com\/?page_id=2219"},"modified":"2025-10-16T17:45:32","modified_gmt":"2025-10-16T17:45:32","slug":"elementor-2219","status":"publish","type":"page","link":"https:\/\/truematchs.com\/?page_id=2219","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund Policy \u2013 True Match<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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At True Match<\/strong>, we believe in fairness, clarity, and trust.
Our goal is to provide reliable matchmaking support for guardians and families \u2014 not to make profit from confusion or unclear terms.
This Refund Policy explains how refunds are handled and under what conditions they apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Eligibility for Refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Refund request tabhi accept ki jaayegi jab:<\/p>

  • Service promised but not delivered<\/strong> ho (jaise proposal leads share hi na kiye gaye).<\/p><\/li>

  • Payment galti se duplicate ho gaya ho.<\/p><\/li>

  • Humari taraf se koi clear error<\/strong> ya technical issue ho.<\/p><\/li><\/ul>

    Change of mind<\/strong> ya \u201copinion change after purchase\u201d ki wajah se refund consider nahi kiya jaayega.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Type of Packages & Refund Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    True Match ke do main packages hain, aur unke refund rules alag hain:<\/p>

    a. Random Match Package (Basic)<\/strong><\/p>

    • Yeh simple service hai \u2014 ismein proposal share karne ke baad refund bilkul nahi<\/strong> hota.<\/p><\/li>

    • Kyun ke once profiles assign ho jayein, process time aur verification cost lag jaati hai.<\/p><\/li><\/ul>

      b. Preference Match Package (Premium)<\/strong><\/p>

      • Agar kisi reason se service incomplete rahe, toh 50% refund<\/strong> possible hai (case review ke baad).<\/p><\/li>

      • Yeh sirf us surat mein jab match process start na hua ho ya humari taraf se delay ho.<\/p><\/li>

      • Change of mind<\/strong> ya \u201cpersonal reason\u201d ki wajah se refund nahi milega.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Refund Not Possible (Once Process Starts)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Jab aapka matchmaking process officially start ho jata hai \u2014 jaise:<\/p>

        • Data verification complete ho gaya ho<\/p><\/li>

        • Group create ho gaya ho<\/p><\/li>

        • Profiles share ho chuki ho<\/p><\/li><\/ul>

          Toh us stage ke baad refund apply nahi hota.<\/strong>
          (Reason: har lead ke peeche manual verification aur communication lagti hai, jo cost incur karti hai.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Proof & Verification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Refund ke liye simple proof required hai:<\/p>

          • WhatsApp par request bheji jaaye (Name, Transaction ID, Date, Short reason).<\/p><\/li>

          • Payment ka screenshot ya slip attach karein.<\/p><\/li><\/ul>

            Hum team ke zariye verify karenge ke service deliver hui ya nahi \u2014 iske liye koi extra documents ya CNIC nahi maanga jaayega (sirf last 4 digits if needed).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Processing Time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Refund process karne mein time lag sakta hai.
            Hamari team case-by-case handle karti hai, aur workload ke hisaab se 7 se 25 business days<\/strong> tak lag sakte hain.
            Kabhi kabhi delay ho sakta hai, lekin har request ko track kiya jaata hai till completion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Chargebacks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Agar aap directly bank ya payment app ke through chargeback karte hain bina hum se baat kiye,
            toh hum investigation karenge.
            Agar chargeback unjustified nikla, toh future services temporarily block ki ja sakti hain (fraud prevention ke liye).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Contact & Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Refund ya query ke liye WhatsApp par message bhejein:<\/p>

            Format:<\/strong><\/p>

            \u201cRefund Request \u2013 [Your Name] \/ [Transaction ID] \/ [Date] \/ [Short Reason]\u201d<\/p><\/blockquote>

            Team 3\u20135 business days mein reply karegi aur status share karegi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Policy Updates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Hum apni refund policy kabhi bhi update kar sakte hain.
            Latest version hamesha website par available rahega, with the \u201cLast Updated\u201d date mentioned below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            Trust & Safety Commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            • Aapki privacy aur photos 100% safe<\/strong> hain \u2014 refund ke process mein kabhi misuse nahi hota.<\/p><\/li>

            • Har refund case ko respectfully aur confidentially<\/strong> handle kiya jaata hai.<\/p><\/li>

            • Humara goal sirf ek hai \u2014 trust build karna, confusion nahi.<\/em><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              Last Updated:<\/strong> MARCH 2025
              \n\u00a9 True Match \u2013 Find the Perfect Match<\/strong><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Refund Policy \u2013 True Match At True Match, we believe in fairness, clarity, and trust.Our goal is to provide reliable matchmaking support for guardians and families \u2014 not to make profit from confusion or unclear terms.This Refund Policy explains how refunds are handled and under what conditions they apply. Eligibility for Refund Refund request tabhi […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"two_page_speed":[],"footnotes":""},"class_list":["post-2219","page","type-page","status-publish","hentry"],"aioseo_notices":[],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/truematchs.com\/index.php?rest_route=\/wp\/v2\/pages\/2219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truematchs.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/truematchs.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/truematchs.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/truematchs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2219"}],"version-history":[{"count":5,"href":"https:\/\/truematchs.com\/index.php?rest_route=\/wp\/v2\/pages\/2219\/revisions"}],"predecessor-version":[{"id":2241,"href":"https:\/\/truematchs.com\/index.php?rest_route=\/wp\/v2\/pages\/2219\/revisions\/2241"}],"wp:attachment":[{"href":"https:\/\/truematchs.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}